You can accomplish this by using the professional lending services of The LoanLink Center. Whether your members apply online or by phone, the professional loan staff at The LoanLink Center is available to answer their questions and provide them with loan decisions 24/7.

Just how essential is an after-hours lending program? If you had any doubt that members want after-hours lending services, check out the following statistics generated by The LoanLink Center:

25% of The LoanLink Center's calls occur during non-business hours.

42% of The LoanLink Center's Internet applications occur during non-business hours.

23% of all calls and Internet applications occur during the weekend.

From simply answering phones to providing full loan decisions, The LoanLink Center representatives can deliver a level of service that complements your existing operation. You can minimize your members’ wait time on-hold, and lower your abandonment rate. You can also integrate your lending channels by using The LoanLink Center’s Internet and call center capabilities — including extending your ability to offer risk-based lending.

The LoanLink Center can help you maximize your resources. Use it for overflow during heavy business traffic and off-hours service, or consider outsourcing your entire call center operations. With The LoanLink Center, you can avoid those staffing peaks and valleys that come with a high volume of loan traffic, and you have the luxury of covering for your staff who are out due to sickness, training, meetings, etc. It will help you reduce your origination expenses without reducing your service quality.

The LoanLink Center easily interfaces with a number of data processors using technology developed and maintained by CUNA Mutual. You’ll have access to online forms completed by the call center, allowing you to avoid re-keying information.

CUNA Mutual’s loanliner.com application assures compliance, and our new Integrated Web Calculator gives representatives the ability to introduce lending protection solutions within the loan transaction.